Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use Upclock, we may collect:

• Account information: name, email address, password (hashed)
• Workspace information: workspace name, members, configuration settings
• Payment information: billing details (processed by third-party providers; we do not store card details)
• Support communications: messages sent to us via email or support channels

1.2 Information Collected Automatically

We may automatically collect:

• Usage data: pages visited, features used, timestamps
• Device & log data: IP address, browser type, operating system
• Monitoring data: uptime checks, response times, error states for endpoints you configure

1.3 Cookies and Tracking

We use cookies and similar technologies to:

• Authenticate users
• Maintain sessions
• Understand usage and improve the Service

You can control cookies through your browser settings.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain Upclock
• Monitor system performance and reliability
• Authenticate users and manage accounts
• Process payments and subscriptions
• Communicate with you (service updates, security notices, support)
• Improve and develop new features
• Detect, prevent, and address technical or security issues

3. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, we process personal data based on:

• Contractual necessity – to provide the Service
• Legitimate interests – improving and securing Upclock
• Consent – where required (e.g., cookies, marketing emails)
• Legal obligations – billing, taxation, compliance

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share data with trusted third parties who help us operate Upclock, such as:

• Authentication providers (e.g., identity management)
• Payment processors
• Cloud infrastructure and monitoring providers
• Analytics and error tracking tools

These providers only process data on our behalf and under contractual obligations.

We may also disclose information if required by law or to protect our legal rights.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account and associated data at any time.

6. Security

We take reasonable technical and organizational measures to protect your data, including:

• Encryption in transit
• Access controls
• Secure infrastructure and monitoring

However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at support@upclock.dev.

8. International Data Transfers

Your information may be processed outside your country of residence. We ensure appropriate safeguards are in place when transferring data internationally.

9. Children's Privacy

Upclock is not intended for children under 13, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

📧 support@upclock.dev
🌐 https://www.upclock.dev